To provide a clear documentation process relating to fees and charges associated with students studying at Pioneer College. This policy has been developed in accordance with supports clause 5.3 of standard 5 and Clause 7.2 of Standard 7 of the standards for Registered Training Organisations 2015.
To ensure each current or prospective student is properly informed and protected through the provision of
comprehensive and relevant fee information.
This policy applies to all Students who are commencing, have commenced or are continuing study with Pioneer College
3.1 General Rules
3.1.1 Pioneer College charge a variety of fees and charges for courses in relation to market demand.
3.1.2 Fees and charges are published and available online via Pioneer College’s website.
3.1.3 Students are notified in their Letter of Offer and Acceptance (Written Agreement) of all fees and charges, including that these are subject to change.
3.1.4 Payments including fee deposits are not accepted from students until Pioneer College receives their signed and completed Letter of Offer and Acceptance (Written Agreement).
3.1.5 Tuition fees do not include Enrolment fee or Material fee. These will be listed in the letter of offer.
3.1.6 Fees and charges are reviewed at least annually.
3.1.7 Any changes to fees and charges are updated on all electronic and print material including Letter of Offer and Acceptance (Written Agreement) and marketing/recruiting materials.
3.1.8 International education agents are notified of any changes to fees and charges and are supplied with updated materials.
3.1.9 Pioneer College will not issue any qualification or award prior to the completion of payment of all fees and charges in full.
3.1.10 Rescheduling of any course or unit of competency may incur variations in fees and charges such as an increase to be paid or an amount to be refunded.
3.1.11 Enrolling in a new course may incur new fees.
3.1.12 Fees paid will not be transferred to another educational institute should a Transfer of Provider request is approved.
3.1.13 Pioneer College enrolment fee is non‐refundable.
3.1.14 In the event a student abandons the course, all fees due are payable.
3.1.15 A Refund of any fee will only be processed in accordance with the Refund Policy.
3.2 Fees And Charges
3.2.1 Fees are payable as agreed with Pioneer College and documented in the Letter of Offer and Acceptance (Written Agreement). Tuition Fees are subject to change by giving a one term notice to the current students. Those who do not agree may seek a release from the Pioneer College.
3.2.2 As a general rule, all students are expected to pay at the minimum, Enrolment Fee + Material Fee for the first course + Tuition fee for the First Term, upfront before a CoE (Confirmation of Enrolment) is issued to them.
3.2.3 Each subsequent term Tuition Fee shall be payable before the commencement of the Term.
3.2.3 Pioneer College may restrict or withhold services or materials from learners if fees are overdue.
3.2.4 Students are required to pay the following fees:
a) Enrolment Fee (non- refundable).
b) Course Tuition Fees, as per letter of offer.
c) Material Fees, as per letter of offer.
d) Overseas Student Health Cover (OSHC), if arranged by the College.
e) Accommodation arrangement fee if the College agrees to provide help in this regard.
f) Airport Pickup fee if the College agrees to provide help in this regard.
g) Any other fees outlined in the Letter of Offer and Acceptance (Written Agreement).
3.2.4 Miscellaneous Charges as listed in 4.3 below are subject to revision by giving 4 weeks’ notice to all concerned.
3.3 Payment Methods
All Fee payments must be made in Australian Dollars and can be paid by:
• Cash at our reception
• Direct (EFT) or RTGS / SWIFT Deposit
• A PayPal option is also available.
3.4 Payment By Instalments
3.4.1 Should the student experience financial difficulties or encounter unforeseen circumstances where payment of fees cannot be made, then the student may request a payment plan by instalments.
3.4.2 If an instalment plan is approved, then a revised payment schedule will be determined.
3.5 Late Payment
3.5.1 Should a student not pay the required fees by the due date and has not obtained an instalment plan, then the following late payment fees apply:
• Payment fees, after 7 days late an additional 5% penalty will be applied on all of the dues.
3.5.2 Should an Instalment Plan be entered into, the due dates are final and if one instalment is not paid on time, the whole Instalment Plan shall be scrapped, and all the dues shall become due.
3.6 Cancellation
3.6.1 The failure to pay any owed fee may result in the cancellation of the student’s enrolment and subsequently the relevant CoE(s).
3.6.2 In the event that a final notice to cancel CoE, the student shall have 20 days to access the Complaints and Appeals process.
3.7 Tutions Assurance
In accordance with the ESOS Act, Pioneer College ensures the security of Student Fees through membership to the Tuition Protection Service.
4.1 ENROLMENT FEE (NON-REFUNDABLE)
A non-refundable application fee of $250.00 applies.
4.2 CURRENT COURSE COSTS
Listed below are the current course costs (subject to review and change)
4.3 Non-Tuition Fees And Charges
Records of updates and changes
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